How may I contact you?
Email is the best method to contact me. Send me your name, phone number, and details of your inquiry and I will get back with your shortly. I also work as a full time occupational therapist and cannot always answer calls throughout the day when I am with a patient but I regularly check my email and can get back with you shortly.
You may email me directly at gpolkknives@gmail.com
What are your shipping times?
I typically ship within 7 days of recieving payment and most often utilize USPS Priority services which oftentimes take 2-3 days to arrive within the US. Most of the time, in stock items ship the day after I recieve payment. However, I like to have my packages scanned in at the Post Office so that they are fully insured from the moment they leave my hands and sometimes I cannot make it to the Post Office during their posted business hours until the following Saturday. International orders may take longer to recieve.
What is your returns/refunds policy?
I accept returns for any products that I produce that have been bought off of my Available Now Page for up to 7 days from delivery of the product if and only if the customer returns the item to me in new and unused condition with all materials that were shipped with my product.
I do not offer returns or refunds on custom orders.
For items from my Available Now page, the following conditions apply for ALL returns. You must contact me for approval for a return within 7 days of receiving the item. You must return the item to me within 10 days of receiving the approval for return (I recommend returning it via USPS Priority Mail). Return shipping costs are not reimbursed. There is a $60 restocking fee per item on all returns. This covers the costs of labor in packaging/shipping, shipping supplies, postage to the customer, and refund payment fees through my bank. This $60 restocking fee may not be waived or negotiated. Additional costs to replace missing promotional, advertising, swag, supporting documentation, etc from the package will be deducted from the refund as well. If the item is modified, damaged, or shows any signs of use, it is not eligible for returns and it is the customer’s obligation to pay for return shipping to them. Refund values will reflect the value of the item minus deductions made for the standard $60 restocking fee in addition to the value of any additional charges that may be incurred due to damaged, modified, and/or absent contents.
What other services do you offer?
I can offer a variety of services for knives, tools, leather products, and restoration projects. I have restored broken knife tips, reground blades to optimize geometry for cutting, rehandled knives, restored damaged and neglected knives, restored leather products, repaired and restored machinery, made custom arrows with cresting and spliced feathers, refinished rifle stocks, repaired rifle stocks, refinished guns, and a whole host of other projects. While I can do and have done sharpening of knives and tools for local customers, my recommendation for this service to to talk to Tyler at https://honedinsharpening.com/ because he does an excellent job and specializes in this service.
All services provided will be quoted based on an hourly rate plus materials.
How may I keep up to date with what is going on at Polk Knives?
Knives available for immediate purchase will be posted to my Available Now page. For current updates, work in progress, and some non-knife related posts, follow me on my YouTube Channel here: https://www.youtube.com/user/gdpolk/ or my Instagram here: https://www.instagram.com/g_polk_knives/
What forms of payment do you accept?
I accept cash, checks, USPS Money Orders, or can email you an invoice to allow for electronic payments via any major credit or debit card (Visa, American Express, Discover, Mastercard). My email is gpolkknives@gmail.com
I can not accept PayPal, Venmo, Zelle, Square, Stripe, CashApp, Apple Pay, etc as all of these institutions have strict no “weapons” policies in their terms of service and they classify my craft/tools as weapons even though they aren’t not intended to be used as or marketed as weapons.