What is your warranty policy?
Your knife and sheath should last a lifetime with proper care and maintenance. These products are covered by a full lifetime guarantee against defects in materials, craftsmanship, and hardware. This warranty does not cover damages resulting from abusive use, accidents, general wear and tear, or negligence. It also does not cover the natural movement, shrinking, or swelling of natural materials. Natural materials such as bone, horn, antler, ivory, wood, etc will all swell and shrink with varying atmospheric conditions (even when stabilized, though not as much) and there is nothing that I as a maker can do to overcome these properties. This may present as the tang or pins sitting a little proud of the handles, or a little shy of the handles. It may also present as scales pulling away from the tang over time, particularly with burl woods. While the natural beauty of these materials cannot be matched, if you are looking for a product that is as dimensionally stable as possible my recommendation is to select a G10 or carbon fiber handle material for your build.
How can I contact you?
The best way to contact me at this time is through my Contact Me page. I will answer as quickly as possible.
How long will my order take to receive?
For in stock items, I typically ship within 2-3 business days via USPS Priority shipping which typically takes 2-3 days in transit.
For custom orders things become more difficulty to predict. In short, I do not know. There are a multitude of factors that affect lead times on knives such as how many knives are ahead of your order, the number of knives in your order, the availability of materials to fill your order, lead times with Peter’s for heat treating, the time of year the order is placed (fall/winter is my slowest time of year), and my personal health. I try to work as quickly as I can without sacrificing quality.
Do you require a deposit?
I do not require deposits for base grade knives that are regular models of mine using in stock materials which can be easily sold on my Available Now page.
Custom orders and multi-knife bulk orders are subject to deposits. Custom orders include one off designs, requests for specific steels, and anything with materials that aren’t in stock which need ordered. Deposits required will equal 50% of the base cost of the knife plus 100% of all one off charges/upgrades (tapered tangs, handle materials that need ordered, mosaic pins, etc). Upon completion of the knife, the remainder of the balance is due. If for some reason you need to cancel an order for a custom knife, please contact me as soon as possible. If the order is cancelled before any custom materials are acquired, you get a 100% refund on your deposit. If I have ordered materials but have not began working on your knife, you get the deposit on the base cost of the knife, but all charges for custom ordered materials are not refunded.
If you have concerns, it’s best to contact me.
What types of payment do you accept?
I can take cash, USPS Money Orders, or most major debit/credit cards (any Visa, MasterCard, American Express, Discover, JCB, or UnionPay).
Can you take PayPal?
I do not accept PayPal. PayPal buyer protection specifically excludes “custom made items here” as well as “weapons or knives” in part 2, subsection K. As long as these are the policies of PayPal, I cannot support PayPal through Polk Knives. However, I do accept major credit and/or debit cards through Square. You are welcome to use a credit or debit card to purchase anything from me if you wish to have the convenience of an instant payment and your user policy of these cards should offer you some buyers protection if that is a concern of yours, though you shouldn’t need it when ordering from me.
What are shipping costs?
I charge a flat rate of $15/knife for shipping with insurance within the US. This buys you USPS Priority Mail service (2-3 days) with insurance. Please contact me for bulk rates on multi-knife orders and/or international orders.
Are there any knives currently available for purchase?
Please refer to my Available Now page for any in stock products available for immediate purchase.
How should I sharpen my knife?
You should sharpen your knife with whatever method works best for you. All methods of sharpening have pro’s and con’s and quite honestly none of them are perfect. Everyone has slightly different expectations of what “sharp” is or is not and everyone has slightly different preferences in edge quality. If you are truly sharpening challenged and looking for a quick and simple method that is good enough, I would recommend either a WorkSharp Knife and Tool Sharpener if your okay with a convexed edge or a guided rod system such as the Lansky or KME system for truly flat sharpened edges.